The Routing Company (TRC), in partnership with Virginia Commonwealth University Health System Authority (VCU Health), is launching a new dedicated on-demand transportation service to support its employee, student and patient communities.
Virginia Commonwealth University (VCU) is a major public university located in Richmond, Virginia, with an enrollment of more than 28,000 students. TRC partnered with VCU for the first time in 2022 to significantly improve transportation efficiency through one platform, offering both on-demand and fixed route services. This allows TRC to expand the reach of VCU and also support the medical network.
The TRC notes that VCU Health is responsible for the clinical activities of VCU Health’s hospitals and clinics. VCU Health is a leading academic medical center and serves as a hub for vital medical services, research and education. New transportation service provides reliable, accessible, on-demand transportation for employees who work night shifts, as well as patients and their families who need to travel between hospital facilities or access other campus resources I will.
The service, which transitioned from dial-in travel booking to an on-demand service powered by Pingo™, launched in July and completed more than 500 trips in its first month.
James Cox, CEO of TRC, said: “We are excited to bring this innovative transportation solution to VCU Health.” “By leveraging our advanced Pingo technology and on-demand transportation expertise, VCU Health’s commitment to providing superior care Through this partnership, we are expanding our on-demand transportation footprint with VCU, which currently has more than 800,000 trips. , demonstrating our continued market traction and growth. ”
This service operates seven days a week from 5 p.m. to 8 a.m. and is available at designated pick-up locations on the VCU Health campus. Passengers can easily book ride requests through the TRC Ride Pingo™ app.
Pingo product updates
On September 18, TRC updated its Pingo Access™ product with nine new features that significantly improve the experience for dispatchers and call center reservation agents.
With features such as round-trip reservations, passenger-saved addresses, quiet hours, and communication between dispatch and drivers, the upgrades will simplify complex processes, streamline operations, and improve the paratransit system’s performance, according to TRC. It is said to bring concrete benefits that improve service quality.
“We are pushing the boundaries of what transportation technology can do, especially in how we create meaningful experiences for all users,” Cox said. Paratransit is one of the most complex and important elements of public transportation, and we are committed to providing an exceptional user experience for passengers, bookers, and dispatchers. As we continue to invest in our platform, we are excited about the role we play in improving the quality of life for communities that rely on accessible and equitable transportation. ”
Empowering bookers: 6 user-centric features
TRC says its latest enhancements are focused on reducing friction and increasing convenience for call center reservation agents. Highlights include:
Smart Round Trips: Simplify round trip bookings in just two clicks, enabling faster scheduling for busy agents. Rider Saved Addresses: Agents can now save frequently used addresses and access them with one click during the booking process, improving the speed and accuracy of bookings. Saved notification settings: Passengers can save their preferred notification methods, reducing manual data entry by agents. Quiet Hours: A feature that mutes non-urgent notifications during specified hours to optimize productivity and rider experience. Custom subscriptions: Passengers can pre-schedule recurring trips, eliminating the need for call center agents to handle repeat reservation requests. Persistent Driver Notes: Easily accessible notes allow drivers to understand passenger needs and guarantee personalized service on every trip.
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